SERVICES

NEKO is 100% focused on customer satisfaction; our mission is your success.

Our professional services team provides a full spectrum of document management system consulting services, including requirements analysis, system design, implementation and project management, custom application development, conversion and migration services, training and production software and hardware support services. 

 

SYSTEM DESIGN

Whether new to document management, document capture, workflow automation, eForms or enterprise content management (ECM), or whether you’re a veteran, NEKO's Solutions Group can help you better harness the power of your people, process and technologies.

 

After all, technology doesn’t drive your business. People and processes do. They are the true engine that drives productivity and efficiency. In other words, while your software solution might be fantastic, if used inefficiently or unproductively, it’s a wasted investment

 

NEKO can help you determine if your people, processes and technology are working in tandem and at the highest efficiency. The team accomplishes this by applying business and information management consulting practices, allowing companies like yours to make more informed decisions, empowering you to take the first step toward a multi-year technology strategy and roadmap

 

CONSULTING

Our professionals possess strong technical skills, compelling knowledge of business requirements and implementation best practices. We are keenly aware that adoption of ECM technology is a purposeful, organizational commitment and work closely with customers to ensure that deployment strategies and resource commitments are well-thought-out and supportable. Our services offerings include the following:

  • Enterprise Strategic Planning – create long term, customer plan to support business operations, provide tangible ROI, and achieve competitive advantages
  • Solution Performance Assessments – assess solution deployments to identify bottlenecks and improve performance and supportability

 

IMPLEMENTATION SERVICES

NEKO Implementation Services are characterized by strong methodologies and flexible, working partnerships. We bring substantial industry knowledge, along with ECM implementation experience, to our work with customers. The hallmark of our approach is creating customer competence with the solutions we deliver. Our services offerings have expanded over time, reflecting that the majority of

 

Hyland customers substantially grow their set of solutions over time. The following services provide a glimpse of how we continue to strive to meet customer needs:

  • System Installation and Configuration
  • Integration with existing Line of Business Applications
  • Conversion services integrated into our overall solution implementation effort
  • Custom development extending out-of-the-box capabilities
  • Database platform migration services minimize business disruption and compatibility issues if you choose to migrate your database from one platform to another
  • Industry-specific solution practices leverage vertical knowledge with substantial experience with other line-of-business applications

 

TIME TO UPGRADE OR REPLACE YOUR EXISTING ENTERPRISE CONTENT MANAGEMENT (ECM) SYSTEM?

Today, ECM software is helping organizations with enterprise workflow, automation, records management, forms management and more. However, if your system lacks the functionality to scale throughout your enterprise or no longer meets your business needs, it may be time to consider an ECM conversion.

As a document management solutions provider that has performed hundreds of successful ECM migrations, NEKO has worked with organizations in a range of industries looking to upgrade or convert existing ECM software systems.

 

If you aren’t sure whether your organization is ready to make the move to a new system, we can help evaluate your current system, make recommendations based on where your organization is today, plan for future growth and help to create a conversion plan.